IT Service Manager for M365, Solna

Are you ready to be part of a dynamic and rapidly changing environment at Postnord IT Workplace department? If you have a background of managerial role/s and Service Management, with experience in M365 governance or similar areas, this opportunity is for you! We are looking for a candidate with relevant experience who is passionate about governance, processes, and standardization and who enjoys driving continuous improvements.

Join us

Our Workplace department consists of around 15 team members responsible for PostNord’s IT Workplace, serving both administration and production workforces. We continuously evolve our workplace technologies to ensure secure, reliable, and user-friendly services. Our work aligns with PostNord’s overall vision and strategies, supporting the company’s market positioning.

Job duties

As an IT Service Manager for M365, you will be working with strategic, tactical, and operational duties related to Microsoft 365 Services at Postnord. Your primary focus will be on the M365 Collaboration related workloads, yet also ensuring synchronized cross-planning and communication amongst key stakeholders steering other workloads in the tenant. This senior-level role includes:

• Steering and following up on M365 governance, which requires close collaboration with both internal stakeholders having interest in one or more specific areas or workloads in the tenant, as well as with external stakeholders like the suppliers involved in managing the M365 Services for Postnord.
• Facilitate the M365 Governance committee for Postnord and participating in relevant forums on M365 adoption.
• Reviewing and approving or declining requests for administrator roles and accesses in the collaboration workloads.
• Working closely with suppliers managing PostNord’ s M365 collaboration related workloads, which in most cases are maintained via Configuration as Code by the supplier.
• Ensuring service level agreements (SLAs) are met and services are continuously improved. Monitor service performance operationally, manage incidents and ensure the reliability and continuity of relevant services, as well as working with suppliers to drive continuous improvement and maintain evergreen services.
• Handling budget, follow-up, forecasting and invoice processing for your service area, including accounting and cost periodization or accruals.
• Balancing continuous improvements and user experience within the allocated budget and business plans.
• Developing and maintaining the long-term strategy for Microsoft 365 to support the company’s digitization and efficiency goals.
• Collaborating and communicating with stakeholders within IT and the business to understand their needs.
• Staying up to date on IT market trends and innovation.
  
  
  

We are looking for you who have

• At least three years of experience in governing and/or managing M365, preferably in a large and complex environment.
• Experience and knowledge of the M365 technologies and a keen interest in following Microsoft’s roadmap and movements.
• Basic understanding of ITIL framework.
• Strong sense for operational and maintenance duties.
• Proficiency in both Swedish and English, spoken and written.
  
  

We are looking for someone who has a long-standing interest in M365 and can realistically understand that others may not be as up to date about the continuously changing environment. You should have the ability to consult on M365 capabilities for non-technical stakeholders. Your way of working is inclusive, structured, and responsible.  You need to be able to handle stressful situations and prioritize job tasks independently. Strong communication skills, ease of collaboration, and diplomacy in building and maintaining long-term relationships are essential.

Additionally, you have previous experience with systems like Service Management Tooling, Power BI and other tools required for Business Planning (budget, follow-up, forecast).

It is an advantage if you have previous experience from working in an IT senior role and are used to coaching and guiding others around M365.

We offer you

We offer a role that is part of our dynamic team including Service Managers, Engineers respectively a Chief Architect. The roles in Workplace Team are dedicated to certain solution areas and are responsible for governing outsourced Workplace services and/or some of the internally managed services. Daily work varies in an international environment with constantly new challenges and quick decisions. Here you have opportunities to develop creative solutions and work in a prestige-free group where we jointly help to reach our goals. PostNord is one of Sweden's largest workplaces and we offer safe employment conditions and benefits. In addition to the benefits mentioned above, we offer:

• Hybrid workplace with a Nordic and dynamic environment. Watch the video about our office
• Great development opportunities
• Great insurance and occupational pension terms
• Wellness allowance & opportunity to train at Arken's gym and indoor swimming pool
• Employee benefits through PostNord Plus - PostNord´s own personnel foundation
  
  

We make everyday life easier

PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. We are in a constant transformation and work consistently to develop both our offer and our employees, all to achieve our vision of being the favorite carrier of the Nordics. We are PostNord - a fantastic company to work and grow with. Read more at postnord.com. 

Apply

If you have any questions or concerns, please contact Susanne Wetterstrand on phone number: +46 72-585 32 85.  Don't wait to submit your application as we go through the applications on an ongoing basis.

We are looking forward to hearing from you!

For union representatives, visit: www.postnord.com/fackliga

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