PostNord Group

Are you a Process Manager that likes creating, implementing and improving great IT-processes? Then PostNord is looking for you!

Join us

In the role as Process Manager at PostNord in Stockholm you will have great opportunities to improve our way of working and create lean processes within the organization Group function IT!

Here you will work with Service Management in a fast paced and tightly collaborative environment. You will be a key player in our agile transformation and be able to set your mark on different processes to increase the efficiency at PostNord.

Job duties

In your role as Process Manager, you will facilitate and guarantee effective service management within the Group function IT at PostNord. The team is involved in creating processes, concepts, and implementing them in service management domains to ensure that the processes deliver the intended business outcomes. This means you will work with:

  • Documentation of existing processes as well as reviewing and updating them.
  • Spread your knowledge within the organization and administrate governance with different suppliers.
  • Initiate plans forward together with Change Managers and in dialogue with IT regarding ways of working and automation possibilities.

You will be part of the Nordic Support Department at PostNord. Your closest team consists of Incident Managers, Change Managers, Problem Manager, Configuration Manager and Process Manager. Our head office is located in Solna, Stockholm. We believe in flexible working arrangements and combine working from home as well as at the office.

We are looking for you who have

You have solid experience of implementing and improving processes within large IT-organizations. You have good knowledge of Service Management, ITIL and Release Management. It is an advantage if you have experience of agile work-processes.

To succeed in this role, you are analytical, structured and thrives in an environment with daily collaboration with others. Since you will be participating in regular meetings with stakeholders at PostNord, it is important that you have good communicational skills and are able to build strong business relationships. You are fluent in English and knowledge in a Nordic language is meritorious.

We offer you

We offer a variety of work in an international environment with constantly new challenges and quick decisions. Here you have opportunities to develop creative solutions and work in a prestige-free group where we jointly help to reach our goals. PostNord is one of Sweden's largest workplaces and we offer safe employment conditions and benefits. In addition to the benefits mentioned above, we offer: 

  • Work in a Nordic and dynamic environment  
  • Wellness allowance & access to the office´s gym and indoor swimming pool 
  • Employee benefits through PostNord´s own personnel foundation PostNord Plus 
  • Great occupational pension terms 
  • Great development opportunities 

We make everyday life easier

PostNord is the leading supplier of communication and logistics solutions to, from, and within the Nordic region. We ensure the provision of a postal service to households and businesses in Sweden and Denmark. We aim to make everyday life easier and more sustainable for everyone who lives and works in the Nordic region.
We are accountable, brave and committed, effectively leading change regardless if we lead our self or others. We emphasize teamwork, sincerity and positive relationships in the workplace. We build on our success and learn from both colleagues and mistakes. People with different backgrounds work with us. You will therefore be part of a workplace with great diversity, which contributes to better results for the business. Visit us at


Click here to apply

We look forward to receive your application! If you have any questions or concerns, you are welcome to contact Erika Ekestam at

For union representatives, visit:

We are looking forward to hear from you! 


Anställningsform Tillsvidareanställning
Anställningens omfattning Heltid
Tillträde According to agreement
Löneform Monthly salary
Antal lediga befattningar 1
Sysselsättningsgrad 100%
Ort Stockholm
Län Stockholms län
Land Sverige
Referensnummer 2023/1091
  • Erika Ekestam,
Publicerat 2023-05-10
Sista ansökningsdag 2023-06-09

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